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Return Policy

Prime Choice will refund or replace any defective or non-defective auto parts.

However, we reserve the right to charge a restocking fee of up to 15% of the order.

All returns require prior approval; please contact us either by phone or on-line to receive your approval prior to shipping the item(s).



BY PHONE: 1-866-990-3871

Call us Monday to Friday (8:30am - 6pm EST) and we will help you with your return request.





ON-LINE:

Log-in to your account here, click the “CASES” link located in the lower left of the page. Under “Submit New Case” select the appropriate “Type of inquiry”. Enter your order number from the original receipt as well as your name. Leave us details about your return request and click “Submit”.





EMAIL:

Send an email request to customerservice@primechoice.com complete with "Order Number. (To find your "Order Number" log in to your account - your active Order Numbers are listed at the bottom of the page). Please note "reason for return" within body of email.



Once you have submitted your request a returns specialist will call or email you within 48 hours (allow additional time for weekends and holidays) followed by an approval and instructions on how to return your item(s).



Shipments received without proper approval and the order number clearly posted on the outside of the box will be charged a 15% restocking fee.



Prime Choice is not responsible for items returned without proper return information (customer's name, address and order number) on or in the box.





Requirements for Returns

Within 30 days of receipt of your order, you may request to return auto parts that:



  • • Are in their original packaging
  • • Have not been used, installed, or disassembled
  • • Are not damaged due to improper installation
  • • Do not have missing parts, hardware or instructions



We will issue a full refund for any returned auto parts when your return meets the above requirements, less our 15% restocking fee. The cost of shipping (if any) will be credited only in those instances where the return is a result of our error or involves a defective auto part, all other situations require the customer to pay the cost of return shipping and a 15% restocking fee from the refund.



Once we have received your returned auto part(s), conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued and all applicable sales taxes will be refunded. Again, the cost of shipping will be credited only in those instances that the return is a result of our error. Returned auto parts sent C.O.D. will not be accepted.





Additional Costs

Prime Choice will not refund any labor costs incurred by you or the installer of the products purchased at this website. Furthermore, we are not responsible for towing expenses, rental car expenses, or other additional costs for any reason.





Damaged Products

Damages products follow the same return process please indicate "Received Damaged Product" and include details. Please include your Order Number on all correspondence.





Cancellation of Sale

Please note, all orders are electronically processed and forwarded to the Auto Parts warehouse immediately upon confirmation of the order.



NO ORDERS CAN BE CANCELLED AFTER THE PAYMENT HAS BEEN CONFIRMED.



NOTE: You may be required to provide the VIN of the vehicle you ordered the parts for to validate a warranty claim or return authorization.