Prime Choice FAQ
We’re here to help. Browse our frequently asked questions below.
Answer: Prime Choice manufactures all the products that we sell. By selling directly to the consumer there is no middleman and we pass those savings on to you.
Answer: Our parts are as good as or better than our competitors. They are direct fit and manufactured to vehicle specific applications for an easy and hassle-free installation. We have been in the auto parts industry for over 30 years and pride ourselves on the knowledge and experience we’ve gained.
Answer: All Prime Choice auto parts carry a six-month warranty with the exception of electrical components such as alternators, starters, fuel pumps and oxygen sensors. These parts are covered by a separate 90-day warranty. Our filters do not come with any warranty coverage. For more details, visit our Warranty Information Page.
Answer: All purchases under $15 are charged a small handling fee due to the reality of there being an inherent cost associated with all purchases. As a true factory direct auto parts company we simply do not have the markup or margins to absorb the handling costs associated with lower valued orders.
Answer: Our Auto Part Warehouse and customer call center is located in Ottawa, Ontario. For our US customers we ship our auto parts from our warehouse in New York.
Answer: Prime Choice will refund or replace any defective or non-defective auto parts. However, some exceptions apply. Please visit our Returns Page.
Answer: Simply put, we implement this procedure to reduce fraud and protect our customers.
Answer: Most shipments do not require a signature upon delivery that is below $400. Anything above this price automatically requires a signature.
Answer: In order to properly apply any required taxes or tariffs, our .com website is exclusive to US customers and our .ca website is for Canadian customers only.
Answer: Since we are a manufacturer we are constantly replenishing stock and adding new items to our inventory. Check back regularly on out of stock items.
Answer: You can go to the My Account Page on our site and request a new password. An email will be sent to the email address you registered with.
Answer: UPS Ground takes between 2 – 4 days. The variance is due to physical location and whether you are in a urban or rural area. Example: If you live in a city on the east coast you are closer to 2 days. If you live in a rural community in Texas you are closer to the 4 days.