Facilities
Prime Choice servers are housed in a state of the art datacenter
facility located in Dallas, Texas. The facility offers complete redundancy in power,
HVAC, fire suppression, network connectivity, and security, with over
35,000 sq ft of raised floor and 15,000 sq ft of static free tile.
Our product offerings includes private data suites (mini-datacenters),
private caged suites, cabinets, half-cabinets, tri-cabinets, and
rackspace by the Unit. Both facilities sit atop multiple power
grids driven by TXU electric, both facilities have multiple L
iebert and PowerWare UPS battery backup power, and both facilities
have onsite permanent generator power. Our HVAC systems are a combination
of glycol, chilled water, and condenser units by Liebert and Data Aire to
provide redundancy in cooling coupled with 6 managed backbone providers.
Twelve more third party backbone providers are available in the building
via cross connect. Fire suppression includes a pre-action dry pipe system
in both facilities including VESDA (very early smoke detection apparatus)
along with over 600 smoke detectors. Security is also concern for
us and our customers so all facilities are key card access
with CCTV for maximum security. All visitors to the datacenters must check
in and out of the facility. The goal is to provide maximum redundancy
in every facet of the datacenter environment to facilitate 100% uptime
for your entire hosting infrastructure.
Monitoring
Prime Choice monitors all customer equipment and datacenter
infrastructure at all times. Our internal monitoring system
is an open source code highly modified by our technicians to
satisfy our customer needs. The IPAlert system monitors up to
16 different services over a private or public IP network
without a client install. Our premium IPAlert system also
includes a client based monitoring application that will
allow us to drill down and monitor all internal server
services such as ram usage, CPU usage, applications, services,
and internal temperature. The IPAlert system is available online
24/7/365 for viewing services and up to date statistical information.
The IPAlert system also houses key escalation procedures designed and
supplied by each customer to ensure the correct escalation path is
utilized at the first sign of trouble. Our NOC personnel monitor the
IPAlert system 24/7/365 from both datacenter locations with technician's
onsite around the clock to assist you in your needs. Monitoring includes
free "hands and eyes" service to all customers for emergency situations
that require additional assistance.
Prime Choice also monitors all internal datacenter infrastructure
through a commercial software application called Datatrax©.
Datatrax allows our NOC technicians to monitor electrical, UPS,
HVAC, and generator systems from their desktops. This information
is key in controlling the datacenter environmentals and to make
certain all equipment is housed in the most favorable conditions.
Network Infrastructure
The Prime Choice internal network architecture is
a complete Cisco product and is a Cisco Certified Network.
We utilize Cisco 7500 and 7200 routers as border routers,
Cisco 6500 series switches in our distribution layer, Cisco
6500 and 5500 switches in our aggregation layers, and Cisco
3500 and 2900 series switches at the customer layer. Our
network is fully meshed and redundant with 6 backbone providers.
Our current network consists of ATT (OC3), UUNet (OC3), InterNap
(2x100Mbps), Qwest (1Gbps), and Cogent Communications (5x100Mbps).
Please see our network diagram below.
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